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Title: Guest Services Agent
Location: Calgary

Guest Service Agents greet guests at the front desk and enure they are efficiently checked in or out. Agents also manage payments and interact with guests to ensure all of their needs are met while staying at the hotel.

Responsibilities to include:

  • Greet guests with a smile and answer their questions as required.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Complete shift audits as required.
  • Print updated in-house, arrival, departure, and room status reports every two hours pending activity.
  • Check telephone interfaces throughout shift.
  • Check all unresolved departures.
  • Review service requests for arrivals.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete in-house bucket check.
  • Complete welcome calls.
  • Clean and tidy front desk area.
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    In Person: 1212 Third Avenue Calgary BC
    By Phone: (555) 555-5555
    By Fax: (555) 555-5555
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    Customize bulletin boards to announce Job Fairs, Store Openings, Special Events and Recruiting news.

    ATTEND OUR JOB FAIR! Join us at our Downtown location to meet the leadership team and discuss opportunites with our organization, recently named one of the TOP 100 Employers in Canada.

    When? Friday September 1st 9am-3pm
    Where? 111 Main Street

    HERE WE GROW AGAIN! We are pleased to announce the opening of an Airport location, our tenth! Slated to open on November 14th 2009 it will be our third location opening this year. Management opportunities will be posted in mid September with Hourly Position recruiting scheduled for posting on October 21 2009.

    CONGRATULATIONS! The West Side location was recently recognized for its support and contribution to the area's "After School Activity" Program with a 2009 Community Service Award. Keep up the great work!

    View all announcements...

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